Small Business Blog

If you think from the interviewer’s point of view, you will know that he would most likely select a candidate who satisfies all the competencies needed to succeed in a customer service environment. He would be asking you some questions to gauge your skills. Let us take a look at some of the questions asked in a customer service interview.
•Why did you leave your last job?
•Why should we hire you?
•What are your expectations from the organization?
•What did you like the most about your previous job?
•How would you describe your previous manager?
•How would your co-workers describe you?
•How do you handle conflict?
•What is the motivating factor for you in a job?
While answering these questions, you should try to be calm and composed and you should refrain from making negative remarks about your former employer. Many a times, while answering questions about our previous job, we become so emotional that we tend to give the interviewer an impression that it was purely because of the previous employer’s fault that you had to leave the job. So, while preparing for an interview, you should try and maintain a neutral approach towards your previous employers.

While letting the interviewer know about some qualities that make you the most deserving man for the job, ensure that you create the impression of a confident individual rather than an arrogant one. You can rehearse the answer several times before appearing for the interview. Another thing that you can try to do is to be natural with your answers as the interviewer might have already heard more or less the same set of answers. If the interviewer asks you if he can answer any questions for you, do not straightaway jump to the salary part, instead asking him about the organization or the hiring process will create a more positive impression. You can get more information on this by reading customer service questions and answers.

One should always try to wear a formal dress while appearing for an interview, preferably a suit. It portrays that you are serious for the job and are really looking forward to work with the organization. Make sure that your suit is clean and ironed. Wear a formal tie and well-polished shoes.

These were some of the ways which can help you know how to prepare for a customer service job interview. Customer service is a profession which requires you to be patient at all costs, so you should prepare yourself mentally for the job role. We hope that the tips mentioned in the article would help you in understanding how to prepare for a customer service job interview.

Do Your Homework
Making a sale is all about tapping the right sales channels and reaching your target group of buyers. Before you can sell a piece of commercial property, you need to do your share of homework and research. Firstly, study the commercial property you plan to sell. It may be a shop, office space or a piece of land, which is ideally suited for a commercial complex. Make a list of pros for a buyer, who would buy it and also list out the cons. Consider the location of your property and identify the niche businesses that could take advantage of such a commercial space.

If it’s a shop in a business district, would a fast food chain be interested in buying it or would a clothing brand prosper there? Thinking on these lines will help you decide your marketing strategy to reach niche buyers who would be interested in it. Make an information brochure with all the details about the property, including square footage, amenities and the nearest landmarks to its location. Lastly, you need to research the real estate market prices in the area, which will help you determine what would be a reasonable price for the property.

Advertise in Newspaper Classifieds
One of the best ways to get the word across about your commercial property is to advertise in a newspaper. Provide all the vital details of the property along with the location details. Let the advertisement be well designed and have a catchy line like ‘Ideal Space For a Boutique’ or ‘Prime Location For a Fast Food Joint’. This advertisement will definitely get you some serious inquiries. Expect a lot of calls and arrange for somebody to take them for you!

Post Ads on Real Estate Portals
Another way of advertising your commercial property on sale is to post information about it on real estate portals that have a national and international exposure. Provide detailed information about the property site, along with photos, with contact details. This is bound to generate a lot of inquiries.

Publicize Through a Sales Billboard
One of the most conventional ways of advertising your property is to put a ‘For Sale’ billboard near it which can catch the eyes of people visiting the area. You will be surprised to know how many properties have been sold through inquiries generated through simple bill boards.

Create a Brochure and Pamphlets
If you want, you can even create brochures and pamphlets which can be mailed to prospective businesses who might be interested in it. This can net in a lot of potential buyers from niche businesses. Read the rest of this entry »

Define-Measure-Analyze-Improve-Control, are the five basic steps that constitute the definition of DMAIC. As discussed in brief, DMAIC methodology is used to improve an existing and established business process and its products. Specifically, a metric measurement which is used to measure errors and defects. Each of this Six Sigma DMAIC model has an in-depth terminology entailing it and have an equally important role to play in achieving one specific goal; to improve the company’s overall business process and consumer demands. However, for accomplishing all of these business strategies it is good to have some tools and hints to fulfill it better. So let’s look into the details of Six Sigma DMAIC tools below.

Introduction to the DMAIC Tools

While this Six Sigma DMAIC methodology is considered as a road map to resolve a company’s problems and defects and improve it to the fullest, however, it is rational to have some iterative approach towards reaching this goal. Black Belts and Green Belts are the brand new Six Sigma DMAIC tools and techniques that is currently implemented in the market for effective results in business. Although the entire DMAIC model is all interrelated, at some point of time it can happen, suppose the stage of Analyze didn’t help the company to gather enough data which eventually didn’t solve the root of the problem, therein, the iterative method comes quite handy. You can anytime go back to the Measure phase and collect all the relevant data for a correct comparison and result. So, these tools and techniques literally help in critical correctness in each phase and bring out effective resolute outcomes.